Canceled or Delayed Flight? Here's What to Do

Managing Flight Delays and Cancellations

If your flight is delayed or canceled within 72 hours of your scheduled departure, you can take certain steps to manage the disruption.

Cancellation Before Departure

For cancellations made before the first flight's departure, you can request a refund if you purchased an eTicket during the booking process.

Flight Changes or Cancellations

If you need to make changes or cancel your flight before departure, you can do so online by visiting "My Trips" on the airline's website.

Recent Cancellation Event

Three days after a computer update problem caused over 5,000 flight cancellations worldwide in a single day, the situation has largely stabilized.